Refund & Cancellation Policy

1. Free Trial

We offer a 30-day free trial for all new customers. During this period, you can access all features of your selected plan without any charges. No credit card is required to start your free trial.

2. Subscription Plans

After your free trial ends, you will be charged according to your selected subscription plan (monthly or annual). All subscription fees are billed in advance.

3. Cancellation Policy

Monthly Subscriptions

You may cancel your monthly subscription at any time. Cancellation will take effect at the end of your current billing cycle. You will continue to have access to the service until the end of the paid period.

Annual Subscriptions

Annual subscriptions can be cancelled at any time, but refunds are subject to the conditions outlined in our refund policy below.

How to Cancel

To cancel your subscription:

• Log into your Pupyll account
• Go to Account Settings > Billing
• Click "Cancel Subscription"
• Follow the confirmation steps

Alternatively, you can contact our support team at hello@pupyll.com for assistance with cancellation.

4. Refund Policy

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all paid subscriptions. If you're not satisfied with our service within 30 days of your first payment, we will provide a full refund.

Refund Conditions

Refunds are available under the following conditions:

• Request made within 30 days of initial payment
• Account has not violated our Terms of Service
• Service usage is within reasonable limits
• Request submitted through proper channels

Partial Refunds

For annual subscriptions cancelled after the 30-day guarantee period, partial refunds may be considered on a case-by-case basis, particularly in cases of:

• Extended service outages
• Significant changes to service features
• Exceptional circumstances

5. Non-Refundable Items

The following are not eligible for refunds:

• Custom development or implementation services
• Training and onboarding sessions
• Data migration services
• Third-party integrations or add-ons

6. Refund Processing

Approved refunds will be processed using the original payment method within 5-10 business days. Credit card refunds may take additional time to appear on your statement depending on your financial institution.

7. Data Retention After Cancellation

After cancellation:

• Your data will be retained for 90 days to allow for potential reactivation
• You can request immediate data deletion by contacting support
• After 90 days, all data will be permanently deleted
• Data exports can be requested before or during the retention period

8. Account Reactivation

Cancelled accounts can be reactivated within 90 days by contacting our support team. All previous data and settings will be restored. After 90 days, you will need to create a new account.

9. Involuntary Cancellation

We reserve the right to cancel accounts that violate our Terms of Service. In such cases, no refunds will be provided, and access will be terminated immediately.

10. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the service after changes constitutes acceptance of the new policy.

11. Contact Information

For questions about refunds, cancellations, or this policy, please contact us:

• Email: hello@pupyll.com
• Response time: Within 24 hours on business days